Virgin Media Community

[JohnC23]

I am in area 20 and getting the same, I tried the test tv service, and got an 'oops page broken' response. The broadband and phone tests complete successfully. Given the number of views on this thread, and  the fact that the tivo box is also down indicates a problem at the distribution hub, not local equipment, but the service status online has not been updated yet and support is not 24 hours

[japitts]

@JohnC23 

Is this error still happening now? If it is, and your co-ax connection is finger-tight, there's 3 checks I'd go for as a starter for six...

1: Is this happening on all broadcast channels, or just particular ones?

2: Does OnDemand still work ok?

3: Is anything reported on the local status line - 0800 5610061?

[John_GS]

Hi JohnC23

Thanks for posting and welcome to the community.

Apologies for the TV issue - I've had a check here and cannot see any issues so I do hope everything is sorted.

If not, please let me know (the S102 error just tells you to phone haha)

Kind regards,