@catherines03
A couple of things... firstly please don't add "me too" to an existing thread, it's far better to create your own so the answers don't get confused.
Second... can you confirm which box you have - you've posted in the V6 section, but do you have a V6 or a TiVo? If you're note sure, check here
I only ask because the error screen you've posted, would suggest your box has connectivity issues. And the advice for resolving that, differs between the 2 boxes.
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