I’m also having problems with watching anything on Sky Cinema on demand. I had issues with the WiFi which I believe is sorted now and thought this would be sorted too but error 604 remains. Is this a common problem. I have a SONY tv
I’ve tried the above but sadly still no joy!! I think it’s not acceptable that we should be having such issues still which we’ve encountered for many months now. I’ve sent an email for someone to get back to me tomorrow. It’s odd that this code isn’t recognised in the list of codes that are flagged by Virgin.
I have Home works so would hope it’s sorted quite quickly but thank you for the reply.
I will look in the morning but to be honest I’m not sure why I need to check as I’m not IT at all. I would have thought these checks are standard and is the given when you’ve highlighted issues as we had a technician out today for the WiFi but it seems as though it isn’t the case....again!!
I’ve paid for a service and expect that service to work and if it doesn’t then I would raise it as an issue which is what I’ve done and my call logs can be checked. Having to reboot every month is not acceptable and I would therefore expect someone to look into this as I pay enough for a service that I’m not able to fully access and haven’t done so for some time. Virgin will have logs of all my calls etc and the repetitive advice via their call centres have not solved the problem. Hats off to the technician who attended today who was thorough...just a slight oversight on my part as he did quite a bit and wrongly I thought all he did would have rectifiedthis too not being IT savvy but clearly not...it’s easy done.