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Re: Error Code CS9006

Very Insightful Person
Very Insightful Person
What TV box is it - TiVo or V6 or 360 ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Joining in

Hi Everyone

Everytime we turn on the TV we get the Error Code CS9006. Essentially there is no external connectivity for the TV, Apps don't work, no TV Guide etc etc
We have changed the cable between the router and TV box twice. 
Have restarted both devices numerous times
Run the network set up wizard countless times (It always fails for the wired connection) Can connect on WiFi, but that doesn't seem to work either.

this is only an issue with the TV, all other devices in the house have Internet connectivity and are fine>


If |I remove the cable between the TV box and the router and re-connect it, I get alink light for 5 seconds and then the link light goes off.

Any ideas - this is driving us both mad.

Joining in

I think a V6, came home tonight and it is in a loop trying to set up the TV channels.

Trying to ring Virgin but can't get past their automated call handling

Very Insightful Person
Very Insightful Person

Hi @mmacleodbrown 

Are you sure it isn't /cs9996  ?

As per the link above, check all your connections.

The TV set top box needs to be connected to the white  coaxial cable.


I don't work for Virgin Media.
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Hi mmacleodbrown

Thanks for posting and welcome to the community. 

I am sorry for the TV issue - have checked the system and the box is off so not able to run diagnostics. 

Have you tried the advice given by the community?

Keep us posted.

Best wishes,

Forum Team

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