Error Code 669 when trying to play On Demand

[peteiholland]

The same thing is happening to us. Did you find a solution? 

[japitts]

Post moved to a new thread.

If this has recently started for you, and is affecting all VoD programmes, then recent posts suggest it's an individual fault that CS can rectify within a couple of days of being reported.

You can report it either by calling in or waiting on here.

[Natalie_L]

Hi peteiholland, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are having issues when viewing OnDemand content, we will do all we can to help. 

Can you please confirm if it is the V6 or 360 box that you are having this issue with? 

Also, do you get the error message 'This show is temporarily unavailable'?

Please do let us know.

Thanks, 

[peteiholland]

It’s a v6 box. It’s an older v6 box too. We’ve got a newer one in another room that it doesn’t happen to. Yes, we get the temporarily unavailable message.

[David_Bn]

Thanks for coming back to us @peteiholland, can you please confirm if the V6 box you're struggling to view on the content on is connected over Wi-Fi or via an Ethernet cable?

Kindest regards,

David_Bn

[peteiholland]

Both boxes are connected via Ethernet. 

[Ashleigh_C]

Thank you @peteiholland I'm going to pop you a PM so we can take a closer look into this.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.