Error Code 669 when trying to play On Demand

[IamFatman]

Matt_ML, I have EXACTLY the same problem as Jay (soundbar, correct HDMI cables, etc) Can you let me know what the solution is please?

Thanks

[japitts]

Better to start your own thread explaining the problems than tack onto someone else's..

With that in mind, you report an Error 669 when trying to view OnDemand programmes. Is this a recent problem? Or has something changed in your setup that may have triggered this?

Is this on all propgrammes or just specific ones? And does the programme play the lead-in adverts then drop out? Or fail immediately?

[IamFatman]

japitts,

Thanks for the advice.

The issue has been occurring for as long as I can remember. I've got two Vivo boxes, both connected by cable. 

One box is connected to a Samsung sound bar and then a TV. The other box is connected direct to a TV.

The Tivo connected direct to the TV is able to view OnDemand programmes.

The Tivo connected to the soundbar cannot receive OnDemand unless it is straight after a box re-set and even then it is only able to receive HD content (for a couple of hours. UHD programmes are never successful. 

Thanks for any help

[japitts]

First off, do you have TiVo, or do you have V6? Only the V6 supports UHD, and the TiVo has different connectivity. If you're not sure - check here 

Secondly, UHD relies on having HDCP2.2 copy protection compliance throughout the HDMI connections, if the directly connected box works it suggests something in the HDMI link is not HDCP2.2 compliant.

Are the 669 errors only occuring on the indirectly connected box?

[Zach_R]

Hi @IamFatman,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear that you're experiencing some issues with your TV services recently. Has the advice that's been provided by @japitts in their posts helped matters at all?

Thanks,
 

[IamFatman]

Apologies for being quiet on this for the past few days, a bout of Covid does no-one any good.

After checking equipment (TV and soundbar) to make sure they are HDCP2.2 compliant and replacing the HDMI cables to the same standard, I can now receive both UHD and HD OnDemand programmes but only after a V6 box reset only. After a couple of hours however I need to reset the box again to access OnDemand.

On a related note, the second box we have can connect to OnDemand at any time with no resetting required. 

[Ashleigh_C]

Are you able to try this TV without the sound bar connected? Or try the other TV with the sound bar to see if the same issue comes back? 

Thank you very much @IamFatman

[IamFatman]

Ash,

Why would the soundbar make a difference? If I select a UHD OnDemand film straight after a V6 box reset then things work fine. If everything works at that point, then my set-up works and it can't be the soundbar at fault.

In case it makes a difference, my soundbar is a Samsung HW-Q800T

Thanks

[japitts]

A process of elimination is at the root of all good fault-finding.

If looping out your soundbar makes no difference, then we *know* it's not at fault. If it does make a difference, it *could* be at fault.

If it's not been done, we don't know and have a variable that hasn't been eliminated. I'm minded to agree that if a V6 reset resolves temporarily, then the problem is more likely to be there. But it's very easily proven as mentioned above.

[IamFatman]

OK. I'll give it a go over the weekend.

Thanks for the advice.