Hi again @George777
I have just pulled this from Virgin Media’s Help pages. Have a look.
Does your Ultra HD 4K TV support HDCP 2.2?
You may need to refer to your TV manual to help identify which HDMI port this is.
IF IT DOES:
Check you are connected to the correct HDMI port
Make sure the TV box is connected to the HDMI port on your TV that supports HDCP 2.2.
Tip: To get the best picture make sure you are using a High Speed HDMI cable and you are connecting the TV box directly into the TV.
IF IT DOES NOT:
Change the video settings on the TV box
As your TV does not support HDCP 2.2 you need to change the video settings on the TV box to output in HD.
- Select Home
- Select Home and Settings
- Select Settings
- Select Video Output
- Select Video Output Format
- Untick the box 2160p resolution and make sure the 1080p box is ticked
- Select Continue
- Press Thumbs Up 3 times to save the new settings
Hope this helps 😊