I've had this issue for the last 24 hours. I can't use the TV and no amount of resets fix this. I waited 1 hour on the phone to be cut off. Sounds like I need a new a STB so im frustrated that I can't get through.
Thanks so much for your post - welcome to our Community. Sorry that you've had some issue with your TiVo box and having a green screen. I was able to locate your account from your forum information and have gone through some remote checks from here.
We will need to get a technician to come and take a look - more than likely will need a replacement box DonnaBrace, but we want to take a look at the cabling too. I have booked an appointment for you which you can check via your online account. I understand you work during the day so if the slot is not convenient for you or someone over the age of 18 to be home, you can reschedule it via your online account also.
If you have any issues locating the appointment or need help changing it, please do pop back and let us know.
Thank you for your reply. My husband works from home but isn't on the account so he wouldn't be able to call the helpline for the account.
Sorry to interject here, and I may not be 100% right so don't quote me...but..... if your husband can quote the full name of the account holder as VM have it, and the account password, my understanding is that this is sufficient for third party authority.
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Yes thank you I saw you'd booked in an engineer. My query was could they come earlier than Tuesday as you appeared to have booked me in for the next available evening slot (because of my work in London). I wondered if a sooner day slot was available, but logging into the booking system shows me that Tuesday is the first available date
I will speak to customer service about a discount for the month due to the lack of TV service.