In reply to the thread yes it's only on this channel. Have tried toggling it on only to return back to the menus again not remembering the settings and reverting back to audio description on. I am unable to actually turn them off there is no option to do so. I have searched believe me!
I have also reset the box and done all the "have you turned it on and off again" stuff. This isn't an end user issue this is a box receiver issue and can only be sorted from Virgin media end
Thanks for the input, but it was @dpwolves69 who "started" this thread, and they who the previous suggestions/questions were aimed at.
By all means please muck in with suggestions, but anyone else seeking assistance with their own issues should start a new thread detailing it. Otherwise "me too" posts are the result, and the original poster gets too easily forgotten.
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The original poster in this thread replied to a comment on my thread which was moved AND my original thread had been lost in the archives and was actually forgotten (!) until some one else took the time to see if anyone else was having the same issue and mine never got resolved. I truly hope @dpwolves69 gets their issue sorted and isn't bombarded with 'me too' comments.
Good luck it's a technical world now and systems don't work how they used too. O really do hope you don't have to put up with it like I have for the last 4 years🙄😏
We're sorry to hear you're having an issue with the audio description coming on and resetting when watching Channel 4+1.
I had another user a few days ago having the same issue but there were no other reports of this coming through. @martyp
I have double checked in with the mods and they have advised there isn't anything open for this specific issue currently however to raise it with the team we need 5 examples. As it stands, we have 3. For now, there isn't much more we can do for now as we've not been able to replicate it this side.
@japitts - can I ask, if you see any new posts on this, can you tag me in them so I can get the details and raise this further?