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Re: Catch up/On demand error 669

Stalbi
Tuning in

on ‎09-09-2022 19:15

Hi Lee

Has the team been able to advise on the underlying issue?

It is a very annoying error 😉

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎09-09-2022 19:20

@Stalbi

Are you reporting that you are also affected by this error?

Quite often on this forum, starting a separate thread for what could be individual issues, is often better in the long run.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Stalbi
Tuning in
In response to japitts

on ‎11-09-2022 19:24

@Japitts

Thanks for the message.  Yes, same error message.

Selected programme was Greys Anatomy S18 ep1 which according to on-screen message is included in my package.

I'll start a new thread for my case.

Thanks

Stephen

 

 

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Nathan_B
Forum Team
Forum Team
In response to Stalbi

on ‎12-09-2022 09:32

Hi there @Stalbi, welcome back to the forum and thanks for your post.

I'm sorry to see that you are getting this error message when using your on demand service. I have checked our system and there is nothing obvious as to why you would be seeing this.

So I can check this further I am going to send you a PM to confirm your details.

Regards

Nathan

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