Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that you're experiencing some issues with receiving some radio stations on your V6 TV box!
Would you be able to advise what self-diagnostics you've carried out already? This will help us avoid repeating tests. When did this issue first occur? Have you ran diagnostic tests on our TV Faults page?
I was able to locate your account on our system and after looking into this issue further, I can see that you are impacted by a Utilisation issue in your area. This could be the cause of your ongoing TV issues.
The outage is estimated to be fixed on 13/07/21 at 12:00. Please reboot your equipment when the outage is set to be fixed, and see if this issue is still impacting you.
If it is, we'll be able to look into this further for you.
The problem still exists and I can see that the expected resolution time has been moved forward. When I log into My Virgin media it does mention a known problem with my tv service but there is nothing about lack of radio stations being recieved
Can we perhaps re-group here, and double check what the actual issue is? As I understand it - you can't listen to radio channels from the V6 EPG, although I'm not clear what's happening, or whether you're getting any error messages/codes on-screen.
Can you post a screenshot of the "TV problem" you're seeing on the (presumably) online status page? And is anything reported on the local status line - 0800 5610061?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks