on 15-08-2021 18:35
I am also having poor picture on the sports channels. I have rebooted and checked other channels and the problem still persists. Are there any further fixes? Help!
Answered! Go to Answer
on 16-08-2021 10:45
I suspect you potentially have a couple of issues here.
OnDemand services don't use the same TV signals as your live broadcast channels so problems there would suggest another cause.
But you've quoted a couple of channels that are carried on the same broadcast frequency, a fault affecting one would usually affect them all.
I'd either wait for the staff team to respond (might be a couple of days) or call into faults via the 150 route. Let VM run their remote checks and see what they turn up.
I suspect this will need a tech visit.
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on 15-08-2021 18:44
You'd posted on a 10month old thread so I've created a new one for you.
What is the problem with your TV pictures - can you explain?
If the issue is channel specific, which channels? (Including SD/HD if appropriate)
And for clarity... which TV box do you have? Check here If you're not sure.
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on 15-08-2021 21:21
Hiya
The picture looks like interference, fuzzy blocks appearing all over the screen, sometimes the screen just completely freezes. We also lose audio when it appears for a long time.
having issues with Eurosport 2 HD and BT Sport HD.
Our box is the V6 Box
Thank you
on 15-08-2021 22:52
That sounds suspiciously like pixellation which is often caused by a signal fault. Do you get any issues with OnDemand or streaming?
One box reboot is always a good idea with these things if you've not already. Also if possible, check Quest HD - it's on the same broadcast cluster as Eurosport 2HD and would be similarly affected by signal issues.
Which BT Sport channels in particular are affected - there's 4 of them.
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on 16-08-2021 10:19
Hiya,
yes same problem with on demand.
I’ve just been through the channels and the following are affected:
Quest HD, Eurosport2 HD, BT Sport3 HD & SkySports News HD
I Have done 2 reboots now and no change
Thank you!
on 16-08-2021 10:45
I suspect you potentially have a couple of issues here.
OnDemand services don't use the same TV signals as your live broadcast channels so problems there would suggest another cause.
But you've quoted a couple of channels that are carried on the same broadcast frequency, a fault affecting one would usually affect them all.
I'd either wait for the staff team to respond (might be a couple of days) or call into faults via the 150 route. Let VM run their remote checks and see what they turn up.
I suspect this will need a tech visit.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-08-2021 10:51
Hi @Zoraquin
Welcome to our Community Help Forum 🙂
Sorry to hear that you are experiencing picture and sound issues with certain channels on your TV, I understand how frustrating this must be for you.
I would like to take a look at your account and run some checks, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can 🙂
Kind regards,
Serena