Virgin Media Community

[AndrewG161]

It isn't sorted. We live in London and still no BBC1 HD - error code W02 All VM keep saying is reboot which doesn't work - can someonw from VM comment pls?

[newapollo]

Hi @AndrewG161 

Does BBC ONE HD (London) work on channel 861?

[AndrewG161]

Hi and thanks - 861 and 862 still brought up the W02 code error message but it seems that 863 and 864 work - this is probably BBC Orkney or something but better than nothing!  Hopefully they will fix the original but many thanks for now

[japitts · Accepted solution]

@AndrewG161 

I think you have a different problem to that of the thread you added to - I've moved your post to a new thread.

W02 is a classic TiVo-platform "loss of signal" error.

If a reboot hasn't resolved this, then you likely have an individual fault that you're best to report. A VM response might take a couple of days on here, just so you're aware.

[Natalie_L]

Hi AndrewG161, 

Welcome to the Community and thanks for posting. 

I am sorry to hear of the issues you have been having with the BBC channel.

Are you still having this issue today? If so, can you please confirm if you have the one set top box with or more?

If you have more than one, is this happening across all of them?

Let us know and we will be more than happy to assist further. 

Thanks 

[AndrewG161]

Hi there.  We have one box, I think a Tivo, and yes the issue is still there and we are completely fed up with it!  We really need it fixing ASAP now and some compensation as it's the channel we watch the most - or used to...

[Hayley_S]

Hello @AndrewG161,

Welcome back, I am sorry that you still have an ongoing issue with BBC.

I will send you a private message now for this, please do look out for my purple envelope.

Many thanks,

[Hayley_S]

Hello @AndrewG161,

Thanks for talking to me in a private message.

I am glad that I have got something booked for you, please do let me know how it goes.

Many thanks,

[AndrewG161]

Much appreciated, hope it resolves matters

[Zach_R]

Hi @AndrewG161,

If you need any further assistance or support at all, please do let us know.

Thanks,