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Message 41 of 45
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Re: Purple/Green picture V6 box

Just to update my previous posts, the only way I can now avoid the purple/green picture is to make sure the V6 box is in standby mode before I switch on the TV. 

If not, then I get the purple/green picture. It's a bit of a pain when I forget to put V6 box into standby and  have to go through the rigmarole of switching everything off then back on in the required sequence.

There does not to be any other solution for me as I have had the box switched previously.

 

jackson_04

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Message 42 of 45
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Re: Purple/Green picture V6 box

OK IainB

 

I am going to send you a private message so I can take a closer look at this.

 

Thanks Joe_F

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Message 43 of 45
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Re: Purple/Green picture V6 box

Hello jackson_04

 

I would also like to take a look at your issues too, please keep an eye out for my PM 🙂

 

Thanks Joe_F

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Message 44 of 45
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Re: Purple/Green picture V6 box

My issue now seems to be solved, via the voodoo magic of VM engineer Tom (ID16113), who was absolutely brilliant. This is what Tom did:

On the TiVO V6:

• Home > Help & Settings > Settings > Video Output > Video Output Formats

• select all options on the left, then go to Test Formats on the right

• press Continue

• any time you see a red dialogue box saying "Testing Video Format xxxx" press the THUMBS UP button on the remote

• if the screen goes black for a few seconds, be patient, and just wait

• after testing all format options, the screen will return to the Video Output Formats page

• scroll up and press Continue at top right

• press THUMBS UP three times (make sure it is is three times!)

• return to Home page, all done.

If you need a video of this being done, please email me at imb30 AT me.com

many thanks also to Joe_F for pro-actively arranging the engineer visit. 

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Message 45 of 45
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Re: Purple/Green picture V6 box

we gave up and cancelled the service.
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