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Stellablue
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Problems with TV

Usual issue of poor signal, taped programmes not playing, error messages etc. Last time this happened I needed an engineer. It’s been getting worse over last two weeks. My last nerve is past frazzled and is now tired and fed up. 

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japitts
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Re: Problems with TV

Could you explain the issues you're having with your TV service?

Any specific error codes you're getting, and when you're getting them, would all be useful.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: Problems with TV

Hello @Stellablue,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see your Tv services are not working.

 

I have located your account, I can see an issue on the equipment but I will need to bring you into a private message to discuss it further.

 

Please look out for a plum envelope at the top right of your page.

 

Many thanks,

Hayley
Forum Team



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Stellablue
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Re: Problems with TV

The problems with TV is mainly due to poor signal to V6. Engineers can rectify this but it doesn’t last that long unfortunately. Will likely need another engineer visit. I was provided with boosters but they are incorrect. I will need to request replacement. 

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Zach_R
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Re: Problems with TV

Hi @Stellablue,

I can see that my colleague has stated that they have sent you a private message to discuss this matter further.

If you haven't done so already, please respond to them there and we can provide some further support for you.

Thanks,
 



Zach - Forum Team


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Hayley_S
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Re: Problems with TV

Hello @Stellablue,

 

Thank you for talking to me in a private message.

 

I do hope everything is okay now, let me know how it goes.

 

Many thanks,

Hayley
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