Virgin Media Community

[ted137]

My live tv picture and sound are fine but with anything I record the picture is breaking up and the sound is intermittent. Same problem if I rewind live TV. 
Do I need a new box?  
Thanks

[japitts · Accepted solution]

Almost certainly, yes.

Option 1: 150 from a VM phone, or 0345 4541111 from any other phone, and choose the "I have a fault" option.

Option 2: Wait on here for VM staff to respond, may take a day or so.

[Emily_G · Accepted solution]

Thanks for the post Ted137.

Is this on all programs from different channels that this is happening on?

What Tivo box do you have with us currently? 

Let us know, Emily.

[ted137]

Thanks Emily - the problem is sorted now

I called Support and they updated the software and reviewed settings and its all good now

[Emily_G]

Thank you for the update and we're happy to hear it's been resolved.

Let us know if you need any further assistance. 

Thanks, Emily.