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Problem with V6 TV box

Up to speed

I’m not sure what’s going on with my V6 TV box. Lately the sound has kept coming and going - it’s just like switching a switch quickly off and on. In this case the picture stays on. Sometimes both the screen and sound switch off and then on again. I have restarted the box which sometimes solves the problem but then returns later.

I have been trying to get through to the technical department but haven’t been able to get through. 

Has anyone any ideas or fixes for this problem?

Many thanks


I’ve now found a new HDMI cable so we’ll see what happens. So far, so good!

Thanks for the update @jacquildavies 😊 Glad to see that things are looking better for you now. 

Please let us know if you need anything further, we're always happy to help.



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