3 weeks ago
Today on channels and recordings i keep getting audio description and for some reason going in on the info button and moving down to take ot off it wont, help its driving me mad
Is this affecting any specific channel(s)?
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No not specific seems quite random And even when it gives option to turn off through info button it doesnt change, sometimes it says its off but still have audio description happening, its so annoying
There's no widespread reports of issues with AD, and my box is fine here (although we could be opposite ends of the country!).
I'm not really sure what to add - these things are rarely random, there's usually a pattern somewhere.
Welcome to our Community and thanks so much for your post - I was sorry to understand that you've has some issues with the Audio Description being on even when wanting to remove it.
We we're aware of an issue at the back end of last week with random channels and customers being impacted; this has since been resolved though. How are things looking for you since your post?
I can see from your account that your box was rebooted a couple of days ago; has that helped at all?
Please do pop back if you're still having an issue along with any specific channels or programmes so we can get this reported for you
Katie - Forum Team
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