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Swizzlesticks
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Problem audio description

Today on channels and recordings i keep getting audio description and for some reason going in on the info button and moving down to take ot off it wont, help its driving me mad

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japitts
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Re: Problem audio description

Is this affecting any specific channel(s)?

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Swizzlesticks
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Re: Problem audio description

No not specific  seems quite random And even when it gives option to turn off through info button it doesnt change, sometimes it says its off but still have audio description happening, its so annoying 

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japitts
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Re: Problem audio description

There's no widespread reports of issues with AD, and my box is fine here (although we could be opposite ends of the country!).

I'm not really sure what to add - these things are rarely random, there's usually a pattern somewhere.

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Katie_WT
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Re: Problem audio description

Afternoon @Swizzlesticks

 

Welcome to our Community and thanks so much for your post - I was sorry to understand that you've has some issues with the Audio Description being on even when wanting to remove it. 

 

We we're aware of an issue at the back end of last week with random channels and customers being impacted; this has since been resolved though. How are things looking for you since your post? 

 

I can see from your account that your box was rebooted a couple of days ago; has that helped at all? 

 

Please do pop back if you're still having an issue along with any specific channels or programmes so we can get this reported for you

 

Cheers

Katie - Forum Team


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