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Teen1577
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Prime video

Cant access prime tv, just goes to a black screen, we pay for prime and have used it many times with no problems, but tried it yesterday and nothing, any ideas?

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japitts
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Re: Prime video

You've posted in the TiVo board but that box doesn't have Prime - only the V6 & 360 do. Can you confirm? Check here if you want to make sure.

Can you use other streaming apps? YouTube or iPlayer, for instance?

When did it last work ok?

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Teen1577
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Prime

Hi, sorry posted on tivo before, actually v6, cant access prime tv, just goes black, have watched prime many times but suddenly not working? 

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japitts
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Re: Prime

No need to repost - I've put the posts together and moved them for you 🙂

When did Prime last work for you? Can you view OnDemand programmes ok?

Are you watching on either a 4K UHD or Samsung TV?

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Teen1577
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Re: Prime

Thank, Its an LG smart tv, last watched prime last weekend

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Teen1577
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Re: Prime

On demand is fine unless I search for something thats on Prime then it goes black???

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japitts
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Re: Prime


@Teen1577 wrote:

Thank, Its an LG smart tv, last watched prime last weekend


What's the model number? If it's a 4K/UHD model, this could be particularly important.

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deans6571
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Message 8 of 12
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Re: Prime

...this has to be an issue specific to the V6 Amazon Prime app. 

I also tried using the app end of last week but on selecting it on the V6, it just goes to a black blank screen. It works fine on my 4/5 year old 4K Samsung TV.

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Teen1577
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Re: Prime

Model no, 43UN74006LB if thats any help?

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Teen1577
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Re: Prime

Been using this app for over a year now and only just having problems  

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