Virgin Media Community

[Jacm]

Seen this post from others, but getting a black screen when trying to watch prime video. Get the home screen but shows wont load

[Paul_86]

Hi Jacm

I had a similar issue the other night, a simple switch off of the V6 at the mains and switch back on after about 10 seconds resolved this for me. 

Is your V6 connected via wifi or ethernet?

Paul

[Jacm]

Hi Paul, connected via ethernet. Tried all previous suggestions and got it working on Thursday, then back to black screen on Friday. Wondered if just a capacity issue perhaps, dont know if this would be a factor

Thanks

[Mike645]

Hi There,could you try taking the HDMI cable from the back of the V6 box and putting it back in again please,ive came across this before and doing action fixed it, hope it works for you. Mike

[Jacm]

Thanks Mike, will give it a go!