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Verity90
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Prime video not working nor does parental controls

Hi there I have just set up my new Virgin tv and broad band I’ve managed to register my Netflix but when I go to select prime video to log into my account I just get a black screen that does not do anything the same happens when I go into the parental controls section too I just get a black screen that does not do anything. Can anyone help? 

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newapollo
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Re: Prime video not working nor does parental controls

Prime Video is Amazon Prime, not Netflix.

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Verity90
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Re: Prime video not working nor does parental controls

I think I no amazon is not Netflix believe it or not I have both. I have sorted one out but the other will not load

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ozsat
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Re: Prime video not working nor does parental controls

Have you powered off the V6 at the mains for 30 seconds and tried again?

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VIVID 600 (690/44mb) in Area 31
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Emily_G
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Re: Prime video not working nor does parental controls

Thanks for the post Verity90 and welcome to our community.

 

Can we please confirm how your services are since your post? 

 

If still having some issues please can you try the following steps:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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