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Prime getting in

Hi All,

Bit bewildered

My home set up is that the virgin computer cable and modem come to upstairs computer. The TV and v6 is downstairs.

Only just got the v6 and have yet to work out how to get prime running on it.

I get the prime logo page on channel 205 and the 'press red button' invite. But it just loops back when I press, it doesn't offer anything else.

I wondered is this because of having no ethernet connection between modem and v6 but have now rigged a cable for that and this doesn't help.

Cant find an answer that fits from the forum which takes about not running after opening, I cant get to opening.

Thanks for any (low tech threshold) advice 

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Very Insightful Person
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Message 2 of 4
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Re: Prime getting in

the V6 needs to be connected to your hub to work. It doesn't ave any other way of downloading updates, EPG or OD content

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Prime getting in

have got them connected with cable but I'm still stuck on the opening prime page whose red button wont take me anywhere

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Re: Prime getting in

You could try...

Home > Apps & Games > All Apps > Prime Video > Sign In.

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