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Premier Sports 2 no sound

I have been trying to get help from virgin for 3 weeks but have not been able to get any help. Sound on premier sports 2 is either crackling or as today non existent. Spoke to someone a week and a half ago about no one has phoned back to investigate. Have tried to get help on chat through the app but for last 3 weeks nothing back.

This affects both boxes in the house. Premier sports 1 is fine. Can get the odd audio issue with freesports.

Short of cancelling my direct debit how can I get virgin to help

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Re: Premier Sports 2 no sound

It is fine here so most likely a signal issue - you'll need to get in touch with faults or hope they see this post.

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VIVID 600 (690/44mb) in Area 31
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Re: Premier Sports 2 no sound

I have been trying for 3 weeks to get to speak to someone. Customer service is non existent 

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Re: Premier Sports 2 no sound

Phone to cancel Premier Sports - or even to say your leaving.

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VIVID 600 (690/44mb) in Area 31
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