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Power pack for my set top box broke

Joining in

The power pack to my tivo box has leaked everywhere.  Why did this happen and how do I get a replacement.


Very Insightful Person
Very Insightful Person

What do you mean by "leaked everywhere"?

You can get replacement equipment by reporting your fault - in this case inability to power your TV box on - by the usual fault reporting channels (150 from VM or 0345 4541111 otherwise) or by waiting on here a day or so for staff to respond.

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Hi georgeboo36,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that your power pack has leaked. We would like to assist you further with this matter and either get a new pack sent out or an engineer booked to investigate how this has happened.

I will pop you over a private message to take some details from you. Please click on the envelope at the top of the page to accept the chat.

Kind regards Jodi. 

Forum Team
Forum Team

Thanks so much for the update georgeboo36,


I'm pleased this issue is getting resolved for you. Please keep us posted with how the visit goes. If you need any further help or support, please pop back here and we'll be happy to assist. 


Kind regards Jodi. 

@japitts wrote:

What do you mean by "leaked everywhere"?


The only thing that I can think of that might be in the brick which could leak are capacitors