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Poor signal on live TV and recordings

aman0760
Joining in

I am getting poor signal on specific channels for some time now. Specifically these include ITV4 HD, E4HD, Sky Sports Mix, BT Sports 1HD.

Recently this has started to happen with all recordings made on my Virgin box.

Everything else is working fine including broadband. I’ve checked cables etc but problems persist with these specific channels.

I am based in Northern Ireland BT6.

Any thoughts? Are there common problems with these channels?

 

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi aman0760 

You've posted in the broadband section but the live TV channels don't use the internet. Which VM box do you have?  If you can check < here >  and let us know we can move the post to the correct forum.

In the meantime, when you say a poor signal do you mean pixelation on the channels?

Pixelation on live TV is often the sign of a signal fault. Have you checked all the wiring is finger tight and free from any kinks, especially the white coaxial cable?

If it is pixelation is this on all recordings or just the channels you've listed?

Do you have any problems if you pause live TV and then play it back? 

If you've rebooted your box and the faults persisits it will probably need VM to intervene.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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