Our TV and WiFi have been going off intermittently for hours at a time for 6 days now! Whenever I ring there is an automated message saying there are issues in my postcode. When will this be rectified? There doesn't seem to be the option to speak to a human anymore and I'm paying for a service om not getting!
If you log into your account, you can click on 'Your Service Status' (Purple box, top right) and it will take you to the Service Status page.
It will give you any faults or repairs to your TV, Internet, Phone, & Mobile, being carried out in your area, along with a Fix Estimate for those repairs to be completed. It will at least give you a more precise idea of how long things are going to take.
For TV, internet & phone faults, the service status page is good high-level faults that are impacting large numbers of customers. For anything localised down to street/postcode-level, the automated line is often a better & more reliable option.
The situation with mobile is complex, Virgin Mobile is an MVNO who don't operate a networm of their own but piggyback on (historically) EE but are in migration to VF. To rely on the VM faults checker for mobile issues is, IMO, unwise.
You've mentioned WiFi issues, and being the TV-specific section of the forum really isn't the best place for this, but... is this a broadband fault or a wireless fault... does thias affect wired connections as well as wireless? I'd suggest starting a new post in the broadband section of the forum, here - there's a few things that could be suggested at the moment, but I don't want to complicate the TV section with broadband advice.
More importantly for this thread....What is the actual issue with your TV service, I don't think you've said? Is it a problem with, say, live TV? OnDemand? Recorded programmes?
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