Menu
Reply
kingdaveontour
  • 11
  • 0
  • 4
Tuning in
423 Views
Message 1 of 2
Flag for a moderator

Poor quality picture

Hi

My V6 boxes were recently updated to firmware version 20.10.1.RC21-VMB-11-C68. Now my picture quality is awful and changes throughout the day. Serious pixelation and ghosting.. Turning the box off for a while helps. but I’m doing this a few times a day now so is very frustrating..

Picture looks great on UHD channels, BT sport ultimate or virgin ultra HD. HD channels look terrible. Worse than SD.

Can you please advise.. Thanks

japitts
  • 10.51K
  • 1.47K
  • 2.12K
Very Insightful Person
Very Insightful Person
421 Views
Message 2 of 2
Flag for a moderator

Re: Poor quality picture

Are there any specific HD channels that are affected?

I'm a little sceptical that a software update would cause this, and it could just be a pixellation fault - i.e. you have a signal issue. Why the UHD channels would be unaffected is the only surprising aspect.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply