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jqworle
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Poor picture quality in Weston super mare.

Can someone in the moderator team check what is going on in Weston super mare, The picture pixelation is terrible , only been with Virgin for a few weeks and picture quality is not as god as sky was.

i can see from other posts I am not the only one having issues in Weston.

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MrPink
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Message 2 of 11
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Re: Poor picture quality in Weston super mare.

Same for me and my neighbour just caught me outside and asked about the same.

BS22 postcode.

I have spoken to VM On the phone and they want to send an engineer to my house - explaining there were others with issues in the area, seemed not to understand this will be an area issue...

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jqworle
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Re: Poor picture quality in Weston super mare.

I’m in BS22 as well

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jqworle
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Re: Poor picture quality in Weston super mare.

IMG_0896 copy 2.jpg

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MrPink
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Re: Poor picture quality in Weston super mare.

Just had a text saying engineer visit is on hold whilst they 'investigate a network problem affecting the area'

jqworle
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Message 6 of 11
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Re: Poor picture quality in Weston super mare.

Thanks for the reply, when i did a test from my account page it came up with a message saying something similar. hopefully they will get it sorted soon as tv is unwatchable as is plain to see.
Robloz8581
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Message 7 of 11
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Re: Poor picture quality in Weston super mare.

Thanks for this update also bs22 area and been like it since yesterday. The test kept sending me in circles. Hopefully problem gets solved. 🤞

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jqworle
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Message 8 of 11
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Re: Poor picture quality in Weston super mare.

Service status
Network issue
We're investigating an issue in your area
  • Your account is in order

  • Your TV box is online

  • We're investigating an issue in your area

What to do next:

Keep an eye on our Service Status page for updates.

Go to Service Status
 
 

 

Robloz8581
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Message 9 of 11
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Re: Poor picture quality in Weston super mare.

I've been told an engineer is going to phone in next couple of hours. But suddenly its working perfectly fine. No glitches or distortion. Guessing they've fixed the issue. 

 

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MrPink
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Message 10 of 11
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Re: Poor picture quality in Weston super mare.

Same here - had the set on for half an hour now and no issues.

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