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aman1490
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Message 1 of 49
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Poor picture quality and pixelation

Recently got the V6 box and finding that the picture quality is quite poor compared to my old Sky Q box. I have a new Sony 55in 4k HDR tv and have tried all the various video output settings within the V6 box and had no luck with the picture quality. Some channels are so bad its not even worth watching. Even HD channels aren't as clear as they should be. Never had this problem with sky box.....

Anyone got any ideas or should I call to get an engineer out. Want to know asap so that I can switch back to Sky Q if the pictures going to remain rubbish!

 

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Forum Team (Retired) Rose_B
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Message 2 of 49
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Re: Poor picture quality and pixelation

Hi aman1490,

 

Thanks for posting on the community.

 

I have checked your V6 box and it's showing offline at the moment so I'd just like to confirm whether the box is currently switched on?

 

Hope to hear from you soon

Rose
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aman1490
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Message 3 of 49
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Re: Poor picture quality and pixelation

Might have been in sleep mode or something? Try again. How can I get an engineer out to me to check everything? I did self install so would like someone to come out and reconfirm my settings and configure my tv for optimum settings too. Since I first posted on this forum, the quality is no better, even sky movies HD isn't as good as it was on my sky box.

If I need to call, please drop the number.

 

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Forum Team (Retired) Josh_RW
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Message 4 of 49
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Re: Poor picture quality and pixelation

Hi aman1490,

 

Thanks for getting back to us.

 

I've re-tested the box and I can see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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ClaireEll
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Message 5 of 49
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Re: Poor picture quality and pixelation

We have the same issue , I am not sure if it’s the tv ( which is brand new) or the v6 box,  non HD channels are so blurred they are unwatchable 

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Forum Team (Retired) Rose_B
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Message 6 of 49
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Re: Poor picture quality and pixelation

Hi ClaireEll,

 

Thanks for posting.

 

I'd like to check your V6 box but it's currently showing in standby so please let me know when it's switched on.

 

Looking forward to hearing form you

Rose
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Scottingles01
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Message 7 of 49
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Re: Poor picture quality and pixelation

Hi Josh,

I have just switched from sky to virgin and am finding the HD to.be very poor. It looks like SD. I've have attempted to change the settings but it still looks poor. I was wondering if I had the same problem with upload speeds?
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Forum Team (Retired) Josh_RW
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Message 8 of 49
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Re: Poor picture quality and pixelation

Hi Scottingles01,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble too.

 

Have you noticed any pixelation on your channels? Does the channel flicker or break up at all or does it just seem to be a lower quality?

 

Speak soon

 

Josh


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Scottingles01
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Message 9 of 49
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Re: Poor picture quality and pixelation

Hi Josh,

Just seems to be lower quality. I'd say the other HD channels are better than the movies which are noticeably lower quality for some teason.
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Forum Team (Retired) Josh_RW
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Message 10 of 49
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Re: Poor picture quality and pixelation

Hi Scottingles01,

 

Thanks for getting back to me!

 

What are the Video output settings on your box currently set to?

 

Speak soon

 

Josh


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