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Message 1 of 11
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Poor picture on some channels

Hi.

Is anyone else getting poor picture quality on some Channels - ITV1 HD is pretty blurry for a HD channel and awful on Non HD. Meanwhile C5 is poor on non HD but pretty good on HD.

Anyone know why - i've had signal and tuning problems before.

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Message 2 of 11
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Re: Poor picture on some channels

No, I'm getting a perfectly clean picture on those channels,

What model TV do you have? And what're your video output settings? Home > Help & Settings > Settings > Video

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Message 3 of 11
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Re: Poor picture on some channels

Samsung from 2016.

But if it was the TV it would every channel - it's not - Considering the major turning issues I had Last year ( Including a tivo being replaced by a tivo then that having to be replaced by a V6 as well as replacing all the internal virgin wires.

 

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Message 4 of 11
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Re: Poor picture on some channels

If you provided a model number, someone might be able to look up the online manual for any settings that could affect/cause this.

Have you tried another HDMI cable and/or HDMI port?

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Message 5 of 11
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Re: Poor picture on some channels

I havent changed my settings in months while the picture has got slightly worse recently.

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Message 6 of 11
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Re: Poor picture on some channels

Hi BM11, 

Really sorry for the delay in getting back in touch, we have been busier than usual. 

Did you manage to get things sorted with the picture? 

Do keep us posted. 

Emma_C - Forum Team
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Message 7 of 11
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Re: Poor picture on some channels

Hi.

I realized that I was watching on non HD as I was unaware of the channel switch.

BBC One HD still looks quite poor through. 

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Message 8 of 11
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Can somone check my tuning.

Hi.

I know some of the mods on here are able to remotely check if the tuners on my box are slightly out of sync or not. Can someone please do it for me as I have noticed a drop in HD Quality the last couple of days plus a very slight delay between picture and sound.

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Message 9 of 11
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Re: Can somone check my tuning.

@BM11 

I've merged your posts together 🙂

I'd recommend you call VM Faults if you're having issues - staff do reply on here but it's currently taking around a week.

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Re: Can somone check my tuning.

Faults never seem to be able to access it - last time during my major issues they never seem to be able to access it. I will wait the week on here.

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