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cathandkim
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Poor TV service for 2 months

I lost TV service in mid-December and it has not come back. Your engineers came twice to try to fix it and could not. They scheduled an appointment for 30/1/21 to fix something outside, cancelled the appointment and I have heard nothing since. I have been charged full price the whole time despite you being aware I have not had service. I cannot afford to spend hours of my day on hold to you. I have raised complaints and got emails back that you tried to contact me about them, but I have not had any contact from you about my complaints.

I would like my service fixed and a refund for the 2+ months for which we have had no TV service. This is an absolute disgrace.

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japitts
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Re: Poor TV service for 2 months


@cathandkim wrote:

I lost TV service in mid-December and it has not come back. Your engineers came twice to try to fix it and could not. They scheduled an appointment for 30/1/21 to fix something outside, cancelled the appointment and I have heard nothing since.

Have you contacted Virgin to follow this up?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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