My daughter has informed me that there are channels missing (greyed out in TV Guide) that are shown in the list of channels that I should be receiving, in particulat GOLD and GOLD +1, Alibi, Alibi + 1, Alibi HD. Looks like the programmes shown on these channels are right up my street too. Tried telephoning today, but appreciate that owing to the ongoing virus problem,things are difficult and call not answered. I don't want to ring again but if someone here picks up this message and can help I would be grateful.
Gold HD isn't available on the Player bundle, there isn't an SD version. The Gold +1 channel also isn't available on the Player bundle. Neither are Alibi SD, Alibi HD or Alibi +1
Here's a link to the latest ChannelGuide_October_2020 The channels on the Player package are shown in column 1. If the channel has a tick next to it in column 1 then it's available on the Player package.
That's an old discontinued package, you are probably well out of contract and would benefit from speaking to the regrades team to change your package and probably pay less per month. Best time to call is first thing on a morning, 8am, when lines first open and are least busy.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
That's a link to an old page from the Christmas period last year.
Mary Poppins Returns which is advertised there had it's UK TV premiere on Christmas Day as shown on the screenshot further down the page.
The channel packages listed are all old ones which have been withdrawn from sale (Player, Mix, Full House and VIP) It looks like VM removed some of the channels from those packages to try and push customers onto the newer ones.