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djbj1234
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Pixellation

Picture keeps pixelating on live tv and recordings. Have run virgin tests-no issue. Have checked cables- no issue. Have rebooted the TiVo box- problem still exists.

Any suggestions welcome.

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LittleMick73
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Re: Pixellation

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone go down the TV faults route, as this is usually a signal level issue,they can check the levels while you are on the line and if necessary arrange for an engineer to come to you and adjust the levels between your box and the street cabinet.Regards Micky
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Alex_RM
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Re: Pixellation

Hi djbj1234,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues with the TV service,

 

I've found your account using your forum details, and run through a few checks, I can see there are some performance issues so I'll need to arrange an engineer to fix this for you.

 

You can view the time and date of your appointment here

 

Alex_Rm

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