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DannyGartside
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Pixellation

Hi, having terrible trouble with pixelation on a couple of channels, mainly HD channels. I’ve read about it being related to power or something, can someone help

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Hooch473
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Re: Pixellation

What do you mean something to do with power?

Mine still doing it and as been since October 

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DannyGartside
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Re: Pixellation

If you search through the posts called named “pixellation” there’s a few that have replies from Virgin staff saying their signal has been checked there’s an issue with power. I’m assuming they mean signal strength 

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LittleMick73
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Re: Pixellation

Hi they refer to signal levels, they can be to low or to high, ether way if that is the problem it needs an engineer to ajust the levels between your box and the street cabinet, virgin can test the box remotely and see if that is the case. Regards Micky
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Steven_L
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Re: Pixellation

Hey DannyGartside,

 

Sorry to hear that you're having issues with pixelation on your tv, I have been able to locate your account and have checked to see that you do in fact need a engineer to check the power levels of your tv connection.

 

I will pop over a private message i a few moments, so that we can get this booked in for you. 

-------------------------------------------------------------------------------------------------------------------------

 

 

@Hooch473

Would you like me to look into this further for you?

 

 

Regards

Steven_L

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Hooch473
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Re: Pixellation

Getting cabled repulled ty 

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Steven_L
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Re: Pixellation

No problem Hooch473, I hope this can get fixed soon for you. Have a great rest of your day 🙂

 

 

Thanks

Steven_L

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