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Pixellation

Hi,

If anyone is still experiencing pixellation issues with their TV service, could you please create a new thread on the TV boards and include details such as which TV channels are impacted and when. This will be looked at individually moving forwards.

Thank you

Mod Team

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Pixalation - Admin please

Can someone at virgin please respond to me or help with the on going and quite common issue of tv channel pixulation, this really needs to be resolved, or at minium advise what and why it is happining. I am paying a great deal of money for your service and it is not currently meeting my expectations.

Best regards

 

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Pixelation

Pixelation on TV. TS 12 area.I've had this problem on & off a few channels everyday for the last 10. Never used to happen.Checked all wires re-started equipment as advised. Hope this isn't going to last!

A

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Re: Pixellation


@ModTeam wrote:

Hi, we are aware some customers may be experiencing issues with pixellation at the moment.

Our support team are currently working on this issue. If you are experiencing problems with pixellation please advise us of the following information which will aid in our investigation:

  • Channel Number : ITV HD, BBC ONE HD
  • Time of issue : Between 8pm and 10pm on Monday 22nd Apr'19 
  • Town/city/area reference: South Croydon, Area: 03

Thank you

Mod Team


....answers above in red.

Have to also say, didn't experience any pixelation last night - its was all mainly on the Monday night.

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Re: Pixellation

  • Channel Number - all channels - sometimes it's barely watchable - I always watch HD so don't know if it's SD too
  • Time of issue - various times throughout day/evening
  • Town/city/area reference Twickenham area 03
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Re: Pixellation

Hi, we are aware some customers may be experiencing issues with pixellation at the moment.

Our support team are currently working on this issue. If you are experiencing problems with pixellation please advise us of the following information which will aid in our investigation:

  • Channel Number : Both BBC HD channels, ITV HD but Channel 4 seems to get the worst
  • Time of issue : Main pixelation issue's are between 21:00pm & 22:00pm but seeing a lot more during the day now
  • Town/city/area reference: Scunthorpe - AR 30

Thank you

Mod Team

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oliwatts

I've been experiencing problem for the past month.  

  • Channel Number.  BBC HD, CBBC
  • Time of issue.  18:50
  • Town/city Bournemouth
  • area reference. 20
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Re: oliwatts

We have been experiencing pixelization for months. Several visits from engineers have proved that issue is not in the house.

We were told that external cables need replacing. 3 visits booked but no one turned up. No record of booking when contacted.

But this is not a nation wide problem! or is it?

I have another visit book for tomorrow. Will see what happens.

I know Sky may be getting a new customer soon unless things improve.

JohnP

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Message 9 of 88
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Re: Pixelation

Which channels? Is it ITV, Channel 4, Channel 5, Spike?

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Re: Pixalation - Admin please

Is it all channels or ITV/C4/C5?

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