• 10
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Pixellation on hd channels


Am having ongoing problems over the last week with appalling pixellation on various hd channels. Not always the same channels (tonight Film4 HD) and not always at the same time of the day or evening (worse in the evenings) and not always persistent.

I have reset the v6 box and checked the cable connections at the box, tv and modem and even tried a different hdmi cable. Little change.

I have also completed a couple of online resets and again little change.

Is there a way tech can check to see what the problem is please?


0 Kudos
  • 5.66K
  • 910
  • 1.33K
Message 2 of 2
Flag for a moderator

Re: Pixellation on hd channels

Hi ambartz,

This sounds like it may be a signal issue, especailly as you say other HD channels are affected.

Channel 5 HD, Sky History2 HD, Sky Sportd F1 HD, Sky Sports Action HD, S4C HD and Star PLus HD are on the same frequency.

If they are all displaying the same symptons them you should contact TV Faults.

You could try the text messaging service.

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.



The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos