Hi @Chambers21,
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues but we can certainly look into this for you.
From looking at your account via your forum information, I can see that you do already have a technician booked.
Can I just confirm, do you still need our help today or are you all okay?
More tan happy to help if so but please do let me know.
Thanks