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Pixellation of recorded content

I am having problems with pixellation on recordings made on the las two days. I have restarted my Tivo V6 box and still have a problem with ALL recordings. What do I need to do?

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Re: Pixellation of recorded content

I also have this problem on everything recorded on Saturday channels were BBC1HD, ITV HD.C4 HD EUROSPORT2HD. Live TV was ok.
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Re: Pixellation of recorded content

Hi billinglis34, thanks for your post.

 

Sorry for the trouble you've had with the picture on recordings.

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your kit which may provide a resolution.

 

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

Alternatively you can text our cable-care team on 07533051809 (8am - 7pm Monday - Friday) or give us a call on 150/ 0345 454 1111.


Tom_F

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