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stephen_G372
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Pixellation, how to arrange an engineer visit.

We have been having pixellation issues on all channels with a V6 box. Rebooting the box and checking cables etc does not fix the issue. There doesn't seem to be anywhere on Virgin Media's website where I can book an engineer, can anyone please help?

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newapollo
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Re: Pixellation, how to arrange an engineer visit.

Hi stephen_G372,

Sorry to see you are having major problems with your V6 box.  Pixellation is usually a signal issue. 

Have you tried signing into Service status at the top of this page? It shows any local faults and you can also run a test against the V6 box. By doing this VM should be able to try and connect to your box and determine what  the problem is. Sometimes this results in them sending out a replacement and/or engineer.

If that doesn't work then you need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues 

When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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