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Pixelation

Hi , I have random pixelation from time to time on my V6 box  , sometimes to bad to watch a programme,  but it happens on random channels not just certain ones , I've checked my connections and switched the box off , left it for a few mins and reboot , but it still happens any ideas ?

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Re: Pixelation

Hi phone go down the TV fault route virgin call test the signal levels as this is the most common cause of this which will require an engineer to come and adjust the levels between your box and the street cabinet. Regards Micky
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Re: Pixelation

Hi Taffytone,

 

Thanks for posting, and sorry to hear you're having some issues with your TV box.

 

I've managed to take a look using your forum details and can see there is s broadcasting issue with the set top box. 

 

I've arranged an engineer to come and resolve this, you can view the time and date of your appointment here

 

Alex_Rm

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