Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
If the above doesn't indicate any faults then please check your cabling and make sure it's all snug sand tight with no kinks.
You don't say if the channels you listed are HD or SD, however usually there are a group of channels that share the same mux.
Looking at the channel named ID if you have issues with the following:- Sony Movies Classic, Pick, Horror channel, FOX and Comedy Central
then you have a signal fault. Otherwise since you've done a few reboots then you may need a new box. Either way, if it's not a known fault you need to contact Faults.
call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) butbest to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.
If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
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Thank you for your posts and welcome back to our community forums. We're here to help.
I am very sorry to hear that you've been having these issues with your TV service recently. Did you manage to call and speak with the team about this since your posts, or do you still need our help with this today?
Thanks for popping back - I am sorry about the issues with your V6 box
I have located your account from your forum information and run through a few checks; we can see that there are some signal issues causing the V53 error and this would require a technician visit.
To confirm we have the correct account, I just need to pop you a Private Message to confirm your address; please look out for the Purple Envelope and pop me a reply when you can so we can get someone booked out
Thanks so much for your Private Message last night @danny-win
I can confirm that a technician has been booked for you; you can check the date and time of the visit via your online account. If you need to change or cancel the timeslot, you can also do that via your online account
Please do let me know if you have any issues with viewing the timeslot or with the visit and we can assist further where needed