Hi danny-win,
The help page for /virgin-tv-error-codes/v53 suggests there may be an issue or planned work in your area.
Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
If the above doesn't indicate any faults then please check your cabling and make sure it's all snug sand tight with no kinks.
You don't say if the channels you listed are HD or SD, however usually there are a group of channels that share the same mux.
Looking at the channel named ID if you have issues with the following:- Sony Movies Classic, Pick, Horror channel, FOX and Comedy Central
then you have a signal fault. Otherwise since you've done a few reboots then you may need a new box. Either way, if it's not a known fault you need to contact Faults.
call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.
If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Dave
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