Virgin Media Community

[ten-tenths]

CM21 area, just started to get pixelation on all channels on both V6 boxes. Presumably this sounds like a network / signal issue. Can’t get onto service status page as this returns a Bad Request 

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[ten-tenths]

Thanks, phoned the status line. It’s a network issue due to be fixed by 9:55pm.