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Pixelating picture

Hi, having issues on channel 250 both live and after recording with pixelating. Virtually unwatchable. Similar on some movie channels but not all. Been going on for 6 weeks now?

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Message 2 of 11
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Re: Pixelating picture

What did virgin say when you phoned and reported it
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Re: Pixelating picture

Did a check on the tv, reset the box and ch3cked the cables as per the recorded messages then it kicked me off the line. Haven't rung back, thought I'd try here first.

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Re: Pixelating picture

Hi Nickioc23

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you've been having some trouble with the pixelating. 

 

Can you confirm if it's just this channel you're having the issue with?

 

Are your boxes connected to the hub via Ethernet cable or wirelessly?

 

Can you also reboot the equipment and let me know if this makes any difference?

 

Alex_Rm

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Re: Pixelating picture

Hi,

Predominantly 250 (discovery hd) during normal watching but worse when watching a recorded programme.  Also poor on movies .

 

We have rebooted numerous times, from box and socket. Checked all cables on hub and box and tv and changed the hdmi connection both in back of tv and for new wire, no change.

 

We're connected wirelessly 

Thanks

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Re: Pixelating picture

Hi pixalating normaly points to signal level issues phone and go down the Tv faults route they can check the levels while you are on the line and if necessary arrange for an engineer to come to you and adjust the signal levels, I know you have already tried phoning, but the system will know you already called so you will get through to a person the next time you call early 8am you should get through quicker, it's better to connect the hub with Ethernet, but if it is a signal problem how the hub is connected makes no difference.Regards Micky
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Message 7 of 11
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Re: Pixelating picture

Thanks for letting us know.

 

Do you have other boxes in the home that you're having the same issues on?

 

Can you also check that the box is well ventilated and that the coax cable is secure at the back?

 

Regards,

Beth

 

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Re: Pixelating picture

Hi

 

Yes well ventilated and no other boxes.

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Re: Pixelating picture

Okay. As we've gone through all the possible checks and have not been able to resolve the issue, I have booked you in with an engineer visit.

 

You can find the details of the appointment time and date via your online account here. You can also rearrange the appointment slot if the one booked isn't suitable for you.

 

Be sure to let us know how the appointment goes and we'll be here if you need anything else in the meantime.

 

All the best,

Beth

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Message 10 of 11
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Re: Pixelating picture

Hi, thanks for all replies/answers. Now connected via Ethernet and working ok! Will watch how it goes.

Have cancelled engineer and thanks to Beth and Little Mick for their help

 

 

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