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Kellyhanby
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Pixelated tv

Help  channels on both lounge and bedroom are pixelated I’ve tried all the unplug and check connections and nothing it’s been like this for a while getting annoying now 

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japitts
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Re: Pixelated tv

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Kellyhanby
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Re: Pixelated tv

Thank you I have just got off the phone as it was getting worse all sorted now fingers crossed 

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Kellyhanby
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Re: Pixelated tv

Was told if still bad after 48 hours to call back but it’s started playing up again although I have just got a text to say an engineer is booked to come out so 👍

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japitts
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Re: Pixelated tv

If this problem has been going on "a while" - although that could mean days, weeks or months - and your box has been restarted, then it's extremely unlikely this can be solved remotely. Obviously check your co-ax connection is finger tight.

Login to your "my Virgin Media" online account, and check "my appointments" - tech visits should show in there.

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