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Pixelated recordings

Mad8O8
Joining in

on ‎31-03-2023 17:55

Hiya, recently recording quality has been poor, pixelation, stuttering and sounds that are choppy.

 

Only on recordings though, live TV is fine I think it's probably the HDD? How can I order a replacement please?

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎01-04-2023 00:48

If live TV is fine, but any recorded or paused TV is problematic, your V6's HDD likely has a fault.

You can report any service fault by one of two methods..

1: Call 150 from a VM phone or 0345 4541111 from any other phone and choose the "I have a fault" options.

2: Wait on this forum a few days and VM staff should respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Arissa_H
Forum Team
Forum Team

on ‎03-04-2023 11:44

Hi Mad808.

Thank you for posting. Welcoming you to our community forums. 

Sorry to see there is poor pixilation on your TV.

I will private message you to have a in-depth look.

Watch out for the purple envelope. 

Thank you.

 

Ari - Forum Team


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