Sorry for the slow reply.
Yeah the engineer came out and said that the signal is poor (downstream power levels really low) that's why I'm having issues with my TV (well now both my v6). He recommended a new cable needs to be pulled but due to the state of the ducting in the street where the green cabinet is located I have doubts if this can/will be done.
Whats really [REMOVED] me off the most the only channel I can watch is sky news but customer service services are saying I have to keep paying full price till the fix is complete then they will refund an amount my services were down for that's if they complete the repull on the 1/3/2022.
But when I signed up 3 years ago ish a new cable was ment to be pulled but wasn't and then ground work was ment to happen but didn't and I was also told that a cable audit would happen to clear the dead cables and get a new cable pulled but nothing ever happened. Which mean if this cable doesn't get pulled I'll be left with no isp as all providers in my area have a networking issue or really poor speeds.
Sorry for the rant
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