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Pixalation

Scunner_2002
Joining in

We are experiencing pixelation on BBC1 channel intermediately on both virgin boxes (2) We have had a technical team visit but its intermittent on both, we are the the south Herts area of the UK, anyone else having the same problem.

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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SpacePhoenix
Fibre optic

Is it literally just BBC1 that it's affecting?