Have you checked all your cables are tight, especially the coaxial?
Also have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
TLC HD along with Sky Sports Cricket, Sky Comedy HD, Cartoon Network HD, Sony TV HD and Sky Family HD are on the same frequency.
If they are also pixellated then it looks like a signal problem and would need an engineer to correct it.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues.
Or you can wait here and see if a member of the Forum Staff pick this up, however it may take a day or two.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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