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Picture quality

Tracy13
Tuning in

on ‎25-11-2021 20:29

Having reported an issue to virgin an engineer came to look at my TV. There was nothing he could do to solve it saying it was a signal fault in the green box on the street. He reported it and then this afternoon I got a text to say it was fixed. It is not and is worse. I replied to the text and have been told to ring 150. This is what I did in the first place. Why am I going round in circles?

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japitts
Very Insightful Person
Very Insightful Person

on ‎25-11-2021 20:52

What's the problem you're having with your picture - you've not actually said? I would guess you're getting picture breakup and/or pixellation - which is usually a signal fault.

You can check for known area faults using 0800 5610061 - if nothing's reported, this is likely to be only affecting you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎29-11-2021 08:44

Hi Tracy13 thanks for posting and welcome back to our community.

Sorry to hear that you're still having issues with your TV picture.  I can see that you're liaising with my colleague Zoie, so I will get this thread closed, to avoid confusion.
Regards


Lee_R

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