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Meatysays
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Picture problems

Having regular problems with my picture pixelating. All the time and no reason for it. Have tried resetting, checking connections but to no avail. Grateful if someone could look into it

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japitts
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Re: Picture problems

Is this on any specific channels?

The reason for it, will be a fault somewhere that's causing poor TV signal. The quickest way to resolve will be to call TV Faults (150 or 0345 4541111) and let VM investigatate it.

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Martin_N
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Re: Picture problems

Hi Meatysays,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your Tv service. 

 

I have taken a look on our side and I cannot see anything showing that could be causing this. 

 

Can you confirm if you have ensured all the cables are securely connected?

 

^Martin

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Meatysays
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Re: Picture problems

Hi,

The cables are all secured for sure. It seems to be affecting programmes on catchup much more than live tv now. Very strange. 

 

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